Service

A Partner.
Not a Tool Vendor.

With Converve you get more than software: you get a team that supports you from the first setup to live support. Personal, experienced, and always included.

✓ Dedicated contact for every event✓ Real-time support on site & remote✓ Made & hosted in Germany

Talk to your team

What "service" means to us

Four Promises, in Every Package.

Personal support is the standard at Converve, premium service always included. On average, our team members have been with us for 8.5 years, so you work with experienced, dedicated contacts.

Personal Success Manager

A dedicated contact for every event, always included. One person who knows you and your project.

Onboarding & Training

We introduce you hands-on to the platform: matching logic, forms, branding. Together we define the attendee journey. Then we train your team, tailored to your needs and your format.

Custom Setups

Individual configuration instead of one size fits all. Whatever your event needs, we set it up with you. So you adapt your setup to your event, not the other way around.

Real-time Support with Event Priority

We're always directly reachable for you. During the event also by DM or phone, outside classic office hours.

"The platform works well for our B2B workshops and is user-friendly to use both from the admin and the user side. Converve has demonstrated a strong understanding of our needs, including implementing specific adjustments required for our event format. This collaborative and solution-oriented approach has contributed to another successful edition of the Norwegian Travel Workshop." — Siri Tallaksen, Senior Consultant Tourism, Innovation Norway

Years of experience with B2B events

0.5

Years average tenure on the team

Events supported

Dedicated contact per event

How we work with you

Every Phase Thought Through, from Idea to Follow-up.

Converve can do more than matchmaking. The timeline counts down to the event day. We guide you through every phase and are reachable by call or email at any time.

16 weeks before

Contract, Briefing & Kick-off

Project briefing access on the day of signing, kick-off within 7 days, registration starts no later than 4 weeks after kick-off. We start with the project briefing and define goals, attendee journey and matching logic together in onboarding.
13 weeks before

Event Website & Setup

You set up the event website, branding and platform completely for your format.
12 weeks before

Registration & Marketing

Registration opens. Email campaigns send out invitations and attendees set up their profiles.
10 weeks before

Monitoring & Support

Reminders, follow-ups and updates are running. Reporting keeps you across everything. With the integrated support tool you have every request under control.
6 weeks before

Matchmaking and Meeting Requests

Meeting requests start coming in, preliminary agendas take shape and the networking gains momentum.
Event day

Your Event Live, Your Attendees in Meetings

We're right there with you: live support by phone and chat.
After the event

Follow-up & Evaluation

Lead lists, meeting statistics, attendee and session reporting. You measure your success and that of your attendees. So you can make your next event even better.

Still have questions about the process? Talk to us →

Security & data protection

Data Sovereignty Made in Germany.

As a German GmbH, Converve is subject to the GDPR and the German BDSG. Your participant data is never shared with third parties and is hosted in Germany.